Insight

Reading Time: 6 minutes The Retail Sales Forecast New-vehicle retail sales for June 2022 are expected to decline when compared with June 2021, according to a joint forecast from J.D. Power and LMC Automotive….

Reading Time: 3 minutes Facing a toxic combination of rising household costs, a looming recession and record levels of debt, fully 59% of retail bank customers say they expect their financial institutions to help…

Reading Time: 5 minutes Consumer readiness for fully automated, self-driving vehicles in Canada is low, and there are considerable deficiencies in consumer understanding of automated vehicles (AVs) according to the findings of a new study…

Reading Time: 2 minutes After an unprecedented two years, consumers are thinking about their group life insurance coverage beyond what their employers may offer. Engagement and education fueled by solid communications are important to…

Reading Time: 2 minutes As dental practices continue to consolidate after two years of pandemic uncertainty, patient visits seem to be leaving a cavity of satisfaction. Overall satisfaction is down 15 points (on a…

Reading Time: 2 minutes Solid member communications correlate directly to overall satisfaction, according to the J.D. Power 2022 U.S. Vision Plan Satisfaction Study,SM released today. Satisfaction among plan members who contacted their plan provider is…

Reading Time: 3 minutes A record-high number of serious collisions, skyrocketing used-vehicle prices and surging repair costs have created an unenviable scenario for auto insurers: raise rates or go out of business. It should…

Reading Time: 3 minutes At a time when credit card and bank customers in Canada are using financial institutionss mobile apps and websites more than ever, overall satisfaction with those digital experiences is in…

Reading Time: 3 minutes Both vehicle manufacturers and government officials have work to do as consumers in Canada trail those in the United States when it comes to electric vehicle purchase consideration. According to…